REFUNDS & RETURNS

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and NOT a personalised item.

There are certain situations where only partial refunds are granted:

• Any none personalised item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us for instructions.

Shipping Returns:

To return your product, you should mail your product to the return address shown on your original invoice.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning an item, we always suggest using a track-able shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without valid tracking.

Need help?

Contact us for questions related to refunds and returns.